March 14th, 2010

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TESTIMONIALS

"J & J Creations provided us with not only a beautiful product, but those "other things" you really look out for...terrific response time, incredible service, along with that special something that makes you feel secure that everything has been taken care of down to the tiniest detail. With their warm, friendly personalities they make dealing with J & J a pleasure!" ~~Terry, Party City – Corporate

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Contact Page

FREQUENTLY ASKED QUESTIONS

Where are you located?

We are located at 2784 Wrights Road, Suite #1028 in Oviedo, FL 32765. We are in the Aloma Business Center just east of Toll Road 417 at exit #38 (Aloma/426). This is a commerce center and we are a private showroom/studio only. We are not open to the public but happily accept appointment consultations only.

What are your hours?

Since we are an “appointment only” showroom, our hours are flexible, but our appointment hours are 9:30 AM to 5:30 PM Monday through Friday, and from 10:00 AM to 3:00 PM on Saturday. We are closed on Sundays and Holidays.

How much are your Gift Baskets?

Our designs usually start at $35.00 and go as high as the customer would like. We do have “budget gifts” available, so if quantities and budget is a concern, please do not hesitate to ask. We have created gifts at retail value over $1500.00 (including gift cards and certificates).

Can I get a catalogue or brochure?

Since the majority of our designs are custom ordered we do not currently offer a printed catalogue. Please browse our online store for gift ideas or give our studio a call or email with special requests.

What if I don’t see exactly what I am looking for?

Contact our studio via phone or email with your requests and concerns. Tell us a little about what you are looking for, the recipient, occasion and of course your budget. We will work with you in creating something that will say “WOW!”. We customize our gifts with items that we normally carry in our showroom. We can shop for specific items if possible, but this can incur a “personal shopper” fee. This fee will vary depending upon the “shopping list”, with a minimum “personal shopper fee” of $15.00. This fee will be added to the cost of the creation you order.

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Can I order a basket with Chocolates during the summer months?

Traditionally, chocolate is not always available during the warm (OK, HOT!) summer months in Florida. We will do our best to have chocolates available, but due to the extreme costs of cold pack shipping from our vendors, we cannot guarantee availability throughout the entire year.

Can I ship baskets with Chocolate?

Yes, when it is available, but only November through April, providing the temperatures are not over 75 degrees (remember it gets even hotter inside those delivery trucks!). We happily hand deliver baskets containing chocolates for local delivery only.

Can I include Wine, Champagne, Beer or Alcohol in a basket?

We currently do not carry a liquor license for any alcoholic beverages. However, we will gladly incorporate alcoholic beverages that are purchased by you, our customer, and brought to us by you the customer at no additional charge. Please note, any design containing alcoholic beverages are for local delivery only, and require an adult signature at time of delivery. We prefer to deliver designs with alcoholic beverages to business (non-residential) addresses only.

Will you deliver to a hospital?

Yes we deliver to all local area hospitals. However, we suggest waiting until the patient has been discharged (if possible), and have the gift delivered to their residence, since patients have room changes quite frequently.
PLEASE NOTE: Local hospitals will not allow latex balloons being delivered to patients due to latex sensitivity issues. To the best of our knowledge, Mylar balloons are allowed.

When I place my order online, is my order safe and secure?

DEFINITELY! We provide our customers with a secure shopping cart experience. Entering your credit card information is safe and secure. However, if you are uncomfortable with this, please feel free to call our studio with your credit card information.

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What happens if an item is out of stock?

Occasionally, we may be out of a particular item that you see pictured in a particular design. If that happens, we will happily substitute with a similar item of equal or greater value. In the event several items within a particular design are out of stock, we will contact you to discuss item substitutions or possibly a different gift choice.

How much notice do you need for an order?

The more notice the better is always appreciated! But, most orders are shipped or delivered within 48 hours, unless otherwise requested. Please call our studio for possible same day delivery.

How much notice do you need for an order during the Holiday Season?

Again … the more notice the better is always appreciated! With Holidays, there is always the possibility of product being out of stock. At least 2 weeks lead time is appreciated. Shipping windows become more time-sensitive as the particular Holiday approaches. So, order early to ensure on-time delivery/arrival.

Can I add balloons to my gift order?

ABSOLUTELY! We are happy to add on a balloon bouquet to your order. The only exception to this rule is … LOCAL DELIVERY ONLY! We cannot ship balloons.

Once I place my order, how quickly will it arrive?

All local orders will be filled within 48 business hours, unless otherwise requested. For estimated shipping times, please refer to the “time in transit” map in our Shipping section.

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What is your policy regarding donation requests?

We are asked for donations on an extremely frequent basis … often several times per day! J&J Creations would love to honor all requests, but we are not able to do this for obvious financial reasons. We, like most companies, have our “pet” charities that we donate to already. We have chosen to “choose” our outside donations at the beginning of each calendar year. If you would like to be added to our “donation request” pool, please mail us your request in writing with appropriate backup paperwork. We then make our annual choices for donations in January.

How can I pay for my gift choices?

We currently accept Visa, MasterCard, American Express and Discover. Corporate clients, please contact us for billing requirements.

How do you ship your baskets?

We use DHL ground (refer to the “time in transit” map in our shipping section for delivery times). In the event your gift needs to arrive sooner, please call our studio for shipping and handling fees on orders other than ground delivery.

Will you leave my gift on the doorstep if it is a residential delivery?

NO! This is Florida, and it is HOT most of the year! We always call first to make sure someone is home to accept the gift. Yes, it spoils a bit of the surprise, but this way the chocolates don’t melt and the balloons don’t pop! We like to recommend delivery to a business (job) location whenever possible! This also helps to avoid a re-delivery charge.

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